FAQ
Welcome to Allu
Yes, all appraisals are free of charge.
Currently, we do not purchase on consignment. All purchases are direct, meaning swift payment and no stress. Once a price is agreed, that is the price you will get.
All payments are made by bank transfer, and we aim to pay on the same day for all agreements made Monday – Friday by 3pm. For all agreements outside of this window, please wait until the end of the following working weekday (Monday – Friday). Please feel free to call us and we will provide an update.
Having the original box, papers, and other authenticity verification will help you get the best price for whatever it is you’d like to sell to us. However, we will make competitive price offers for goods without these. Please note that we do not make offers on items for which we are unable to be certain of authenticity.
No, we do not purchase fake/counterfeit products under any circumstance. We run a thorough authentication process through our professional in-house team. If you are not sure whether your product is authentic, we will be happy to check for you.
Please allow 10-15 minutes per item. In-store appraisals will take place in our authentication suite. If your appointment is a home visit, the same time frame stands, although this will of course be face-to-face. For appraisals via post, please allow 48 hours for your quote to come through.
If you have a question that is not answered above, send us a message via our form, chat or call. We’ll get back to you as soon as possible.